super baje Privacy Policy
This document fully explains how important your personal information is to us, and how it is collected, stored, and used.
Table of Contents
1 Introduction and Scope
This Privacy Policy ("Policy") applies to the super baje website and all related services ("Platform"). When you register, log in, or use any service on super baje, the terms of this Policy automatically apply to you.
The main purpose of this Policy is to be fully transparent with you — what information is collected, why it is collected, and how securely it is stored. super baje believes that user trust is the foundation of a reliable online platform.
By continuing to use the Platform, you are considered to have agreed to all the terms of this Policy. To understand the full terms of your relationship with super baje, you should read our Terms and Conditions.
2 Types of Information Collected
super baje collects two types of information:
2.1 Information You Provide Directly
The information you give us directly includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for identity verification)
- Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
- Account password (stored in encrypted form)
- Information provided when contacting the support team
2.2 Automatically Collected Information
Information collected automatically while you use the Platform:
- IP address and device identifier
- Browser type and operating system details
- Time spent on the Platform and list of pages visited
- Login and logout timestamps
- Betting and gaming activity logs
- Transaction history and amounts
3 How Information Is Collected
super baje collects user information in the following ways:
3.1 Registration Process
When you open an account, basic identity information is collected from the form you fill in. This information is used to create your account and confirm your identity.
3.2 Identity Verification (KYC)
To comply with applicable regulations in Bangladesh and ensure Platform security, completing identity verification (KYC) is mandatory before withdrawing above a certain amount. This process may require submitting a copy of your national ID or passport.
3.3 Cookies and Technical Means
Our website uses cookies to help improve your browsing experience and analyse Platform performance. See section 7 of this Policy for more details on cookies.
3.4 Payment Processing
Your payment-related information is collected during deposits and withdrawals. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Information related to transactions via bKash, Nagad, Rocket, Upay, or bank transfer is processed securely.
4 Purpose of Using Information
super baje uses collected information only for the following purposes:
- Account Management: Handling registration, login, password recovery, and account security.
- Identity Verification: Confirming user identity to prevent fraud and meet legal obligations.
- Financial Transactions: Processing all financial activities including deposits, withdrawals, and bonus payments.
- Customer Support: Providing 24/7 assistance in Bengali and English via live chat or email.
- Responsible Gaming: Identifying unusual betting behaviour and supporting the users concerned.
- Security Monitoring: Detecting and preventing unauthorised access, account hacking, or suspicious activity.
- Service Improvement: Analysing user experience to improve Platform performance and layout.
- Relevant Communications: Sending important updates, promotional offers, and account-related notifications (with your consent only).
5 Data Storage and Security
The security of your information is super baje's highest priority. The Platform uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure.
5.1 Technical Security Measures
- 256-bit SSL encryption — on all data transmissions
- Passwords stored using bcrypt hashing — never in plain text
- Regular security audits and vulnerability testing
- Server-level firewall and intrusion detection systems
- Two-factor verification (OTP) for accessing sensitive data
5.2 Administrative Security Measures
- Only authorised staff may access users' sensitive information
- Data protection training is mandatory for all staff
- Data access logs are maintained and reviewed regularly
5.3 Response to a Data Breach
If a security breach occurs, super baje will notify affected users as quickly as possible and take the necessary remedial steps.
6 Sharing Information with Third Parties
super baje does not disclose your personal information to any unauthorised third party. However, in certain specific situations, limited sharing of information may be necessary:
6.1 Payment Service Providers
Transaction-related information is shared with bKash, Nagad, Rocket, Upay, and banking partners as needed to process deposits and withdrawals. These third-party organisations operate under their own privacy policies.
6.2 Gaming Software Providers
Only the minimum information needed to operate games may be exchanged with gaming studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe.
6.3 Legal Obligations
We may be required to provide information in response to a lawful order from a competent court or government authority in Bangladesh. In such cases, only the information specified in the order will be provided.
6.4 Analytics Services
Anonymised data may be shared with analytics services to improve Platform performance. It is not possible to directly identify any individual from this data.
7 Cookies and Tracking Technologies
Cookies are small text files stored on your device that help improve your browsing experience.
7.1 Essential Cookies
These cookies are necessary for the Platform's core functionality — such as maintaining login sessions and ensuring security. Disabling them will prevent the Platform from working properly.
7.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection), keep you logged in, and provide a personalised experience.
7.3 Analytics Cookies
These collect information on which pages are visited most and where users encounter problems, to help improve the service. Data collected from these cookies is anonymised.
7.4 Cookie Management
You have the right to delete or disable non-essential cookies from your browser settings. However, this may limit some Platform functionality.
8 User Rights
Every user registered on super baje has the following rights over their own information:
- Right of Access: The right to ask what information we hold about you.
- Right to Rectification: The right to request correction of any inaccurate information.
- Right to Erasure: The right to request deletion of your information in certain circumstances — though this may not apply where legal obligations exist.
- Right to Restrict Processing: The right to object to your information being used for specific purposes.
- Right to Data Portability: The right to receive your information in a commonly readable format.
- Right to Withdraw Consent: The right to withdraw consent to marketing communications at any time.
To exercise these rights, contact our support team. On the Responsible Gaming page you will find more options for managing your account, such as taking a break or self-exclusion.
9 Protection of Minors
super baje strictly prohibits use of the Platform by anyone under 21 years of age. Age is verified at registration and confirmed again during the KYC process.
If anyone under 21 attempts to register on the Platform or is identified as such, the relevant account will be closed immediately and all collected information will be securely deleted as quickly as possible.
If you believe a minor is using this Platform, please inform our support team.
10 Data Retention Period
super baje does not retain any information longer than necessary. Retention periods are determined by the following criteria:
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Closed Accounts: Certain information is retained after account closure for as long as needed to meet legal obligations.
- Financial Transaction Records: Retained for the period required under applicable law.
- Support contact records: Retained for a reasonable period to ensure service quality.
Once the required retention period has passed, data is securely deleted or anonymised.
11 Changes to This Policy
super baje reserves the right to change or update this privacy policy as needed. If any significant changes are made:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email or in-app notification.
- For significant changes, your explicit consent may be requested.
Continuing to use the platform after the updated policy is published will be considered as your acceptance of the new policy. If you have any questions about this, visit our FAQ page for more information.
12 Contact
If you have any questions or comments about this privacy policy, or any requests regarding your data, please contact us:
- Live Chat: Contact us directly using the live chat feature on the website — available 24/7.
- Email: [email protected]
Our support team provides service in both Bengali and English and typically responds to emails within 24 hours.
To learn about super baje's overall operations and history, visit our About Us page.